CRM

Customer Relationship Management: An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Although the dividing lines are not crystal clear, CRM generally does not include the marketing function and could be said to be enterprise relationship management (ERM) without the marketing component. Sales force automation (SFA) evolved into CRM, which became a greatly hyped buzzword by the turn of the century.

The clear objective for CRM is to enable a customer to interact with a company through various means including the Web, telephone, fax, e-mail and snail mail and receive a consistent level of quality service. The integration of all activities means that an order placed by phone can be tracked on the Web and vice versa.

http://www.techweb.com/encyclopedia/defineterm.jhtml?term=crm

Microsoft Business Solutions CRM helps your small-to medium-sized business and divisions of larger organizations increase sales success, deliver superior customer service, and make informed business decisions.

Sales Force Capability

Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process–helping ensure a shorter cycle, higher close rates, and improved customer retention.

Customer Service Capability

Microsoft CRM Customer Service helps your business increase its capacity to handle requests without increasing employee count. Microsoft CRM Customer Service helps your service representatives provide customers with the consistent, efficient service that ensures satisfaction.

Mobility Features

Microsoft CRM Mobile 1.2 allows users to quickly manage account information, add and organize business contacts, schedule important meetings, and track existing sales opportunities—all while working from a Pocket PC or Pocket PC Phone Edition with Windows Mobile 2003 software.

http://www.microsoft.com/BusinessSolutions/CRM/default.aspx

EDI

E lectronic Data Interchange): The electronic communication of business transactions, such as orders, confirmations and invoices, between organizations. Third parties provide EDI services that enable organizations with different equipment to connect. Although interactive access may be a part of it, EDI implies direct computer to computer transactions into vendors' databases and ordering systems.

The Internet has given EDI quite a boost, but not by using private networks and the traditional EDI data formats (X12, EDIFACT and TRADACOMS). Rather, XML has been the glue that connects businesses together using the Web as the communications vehicle.

http://www.techweb.com/encyclopedia/defineterm.jhtml?term=edi

BizTalk Server 2004 helps customers efficiently and effectively integrate systems, employees, and trading partners through manageable business processes enabling them to automate and orchestrate interactions in a highly flexible and highly automated manner.

Call BizNet to discuss solutions available for you business including:

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Accpac Advantage Series

ACCPAC Advantage Series is an advanced Web-based accounting solution built on a world-class, object-oriented, multitiered architecture. Designed for companies of all sizes, Advantage Series is the foundation for a completely integrated set of end-to-end business management applications.

The modular design of ACCPAC Advantage Series allows businesses to tailor the applications to precisely match their needs. And all of it built upon the ACCPAC International technology advantage, the result of more than 20 years in the accounting software industry.

A Flexible System, Customized for Your Specific Needs

The ACCPAC Advantage Series (Enterprise Edition, Corporate Edition, Small Business Edition and Discovery Edition) is four distinct product lines built from the same open, multitiered technology. Choose the business management system that's right for your business, regardless of size, industry, and functional requirements.

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Business Vision

More than just accounting software, the award winning BusinessVision 32 is the culmination of over 16 years of experience and expertise. Thousands of businesses from all across North America trust BusinessVision 32 to run their financials and generate significant, tangible results.

Affordable, expandable and remarkably flexible, BusinessVision 32 is the most powerful system in its price range. It is available in four different versions, each a complete integrated and scaleable solution designed to grow as your company grows.

Limited Edition

Ideal for smaller organizations, this single-user system delivers incredible performance at an economical price.

Small Business Edition

The next level in enterprise management, this 3-user system builds on the functionality first introduced in the Limited Edition.

Standard Edition

Fully featured and optimized for mid-sized enterprises, this 5-user system is expandable with the Optional LAN pack.

SQL Client Server Edition

Designed for high transaction, heavy user load situations, this industrial-strength 10-user system is expandable to over 100 users.

Business Vision À la Carte

Critically recognized as “the best accounting system value in the world”, BusinessVision 32 is even more affordable than you think!

The BusinessVision À la Carte Subscription Program is the cost-effective alternative to large software investments. With no up-front cash outlay and a low monthly fee, growing businesses like yours can immediately license one of the most powerful accounting and business management systems on the market, with no risk whatsoever.

BusinessVision À la Carte requires no long term commitment, so you can use the software for as long as you like, and cancel any time. Your software is always current and your price will never increase.

À la Carte Product pricing begins at $49.00/month & up.

Available À la Carte Products:

• BusinessVision 32 Small Business Edition
• BusinessVision 32 Standard Edition
• BusinessVision 32 SQL Client Server Edition
• Custom Pack
• Multiple Currency Manager

For more information regarding À la Carte Products

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Quickbooks

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